1. Introduction
North London Cleaners Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Service preferences and cleaning requirements
- Payment information (processed securely through third-party providers)
- Communication records and customer service interactions
Automatically Collected Information
- IP address and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Provide and improve our cleaning services
- Process bookings and manage appointments
- Communicate with you about services and updates
- Process payments and maintain financial records
- Comply with legal obligations
- Improve our website and user experience
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Our trusted cleaning staff (only necessary service information)
- Payment processors for transaction processing
- Legal authorities when required by law
- Service providers who assist us in business operations
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent
7. Cookies
Our website uses cookies to enhance your experience and analyze site usage. You can control cookie settings through your browser preferences.
8. Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Customer data is typically retained for 7 years for accounting and legal purposes.
9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
North London Cleaners Limited
Email: info@northlondoncleanerslimited.co.uk
Phone: 07495 515591
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.